FAQ
Frequently Asked Questions
Q.What forms of payment do you accept?
A. We accept PayPal, Money Orders, Checks, and Cash at your own risk. All funds must be in U.S. dollars. Payments are made when you place your order for PayPal. Non-PayPal orders must be paid for within one week. We will e-mail instructions when we receive your order.
Q. How long before you ship my order?
A. We ship within 48 hours of receiving payment (personal checks require up to 7 days to clear).
Q. How do you ship?
A. We ship via U.S. Postal Service.
Q. What are your shipping rates?
A. Shipping rates are as follows:
Cards
| ZONE | METHOD | PRICE MINIMUM | PRICE MAX | COST |
|---|---|---|---|---|
| North America | First Class USPS Shipping with tracking number | $0.01 | $50.00 | $4.00 |
| North America | First Class USPS Shipping with insurance | $0.01 | $50.00 | $5.00 |
| North America | Priority USPS Shipping with tracking number | $0.01 | No Max. | $8.00 |
| North America | Overnight USPS Shipping | $0.01 | No. Max | $27.00 |
| Global | USPS Standard | $0.01 | No. Max | $5.00 |
Booster Boxes
| ZONE | METHOD | QUANTITY | COST | TOTAL PER BOX |
|---|---|---|---|---|
| North America | First Class USPS Shipping | Each box | $5.00 | $5.00 |
Card Addiction assumes no responsibility for lost or otherwise misdirected mail.
Q. Why is a card listed in your inventory and yet you tell me it is out of stock?
A. We try to keep our inventory as up-to-date as possible but there are occasions where a card becomes unavailable before we have time to update the site. This could be because it was sold at our brick and mortar store or someone else could have purchased the card at about the same time that you did. If the missing card/cards make your order not worthwhile to you, please let us know and we will cancel the order without penalty.
Q. What is your policy on buying cards?
A. First, check our buy list for the current prices we are offering to purchase cards. Contact us with a list of what you have and we will make arrangements for you to send the cards to us for inspection. Once we have viewed the cards and determined their value, we will email you with an offer. If you accept the offer, we will arrange to send payment to you or you can use the credit to purchase other cards from us. If our offer is unacceptable, we will return the cards to you. Our policy is that we DO NOT buy cards that we have not seen because we make our purchases based on a strict card condition grading policy that may not be the same as that used by others. You can mail the cards to us at:
1700 College View Dr. # B
Monterey Park, CA 91776
ATTN: Kevin Phoeng
Q. What is your policy on returning merchandise?
A. Due to the nature of the collectable card market, we can not offer refunds for returned merchandise except if the card received was not in acceptable condition. In such a case we would exchange the card if possible or send you a refund. The card would have to be returned within 4 days after receipt. Please email us to discuss the problem before returning any cards.
Q. I have more questions. How can I receive answers?
A. You can contact me via email. Click Here To Write Me.
